At James and Irisa Jewellery, we focus on ethically sourced gemstones, including Australian sapphires, opals, and diamonds. Our collection is curated to showcase the unique beauty and vibrant colours of these gems, ideal for both engagement rings and everyday jewellery.

We have a reliable connection with suppliers all around the world in order to source any gemstones request from our customers. Please feel free to contact us via our bespoke request page, if you have any special request beyond our current collections. Contact us here.

Yes, most of our gemstones are natural, though we also offer lab-grown diamonds for customers seeking sustainable, eco-friendly options. Each gemstone is clearly labeled so you can make an informed choice.

Yes, we provide certificates of authenticity for all of our jewellery upon request to verify their quality, and authenticity of our metal and gemstones used. Some gemstones will also come along with its own special certificate, like GIA, IGI, etc. Please let us know if you’d like more information on a specific piece’s certification.

Absolutely! We offer a range of customisation options, from choosing your preferred gemstone and metal to creating a completely bespoke piece. Please contact us to discuss your vision, and our expert team will guide you through the process. Contact us here for a bespoke request.

Our custom engagement ring process begins with a consultation where we discuss your style, budget, and gemstone preferences. We then provide design sketches or renderings, and upon your approval, we begin crafting your unique ring. The entire process typically takes 7-8 weeks. Please check our bespoke process in details here.

We offer a range of metals, including 9k, 14k, and 18k gold in yellow, white, and rose tones, as well as platinum. Our team is happy to help if you need assistance selecting the right metal for your piece.

Yes, we offer complimentary message cards with orders upon request. Simply contact us to add your personalised message once you placed order online, and we’ll ensure it’s included in your package.

We provide a detailed ring sizing guide on our website to help you determine the correct size. If you're unsure, you can visit a local jeweller to have your finger measured or contact us for guidance.

We offer repair and resizing services to ensure your jewellery always fits comfortably and looks its best. Simply contact us with your request, and we’ll guide you through the next steps

We offer hypoallergenic options, such as platinum and 18k gold, which are suitable for sensitive skin. If you have any concerns, please reach out to us so we can guide you to the best choice.

To keep your jewellery looking its best, avoid exposure to harsh chemicals, store it safely when not in use, and clean it regularly with a soft cloth. For more detailed care instructions, refer to our Jewellery Care Guide available on the website.

Tarnish is annoying. We all have been there. But don't worry. We have everything you need to know about why gold and silver tarnish, how to fix it, and how to keep your pieces looking fresh. Read detailed care tips for tarnish here.

We post all domestic orders via express shipping, which usually takes around 2 business days.

International shipping could take up to 14 business days depending on the the shipping method selected at checkout.

Due to global supply chain challenges, shipping times might be longer than usual.

For detailed shipping, please check our shipping page for details.

Generally, we offer free express domestic shipping for orders over AU$300. A flat rate AU$15 for orders under AU$300 via express post.

International shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we ship our products all over the globe.

Please note international orders shipping rates could vary depending on your region.

All our products are subject to quality control.

Our 5 years warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing fault or defect.

It does not cover improper use, normal wear and tear or other issues that are not attributable to a manufacturer defects.

For details of our warranty, please refer to our warranty page

Yes, we offer repair for all of our jewellery.

If the repair is for any manufacturing flaw or defect, the repair is free within 5 years of purchase. Reasonable fee might be applied after 5 years.

If the repair is needed for any other damage beyond manufacurting flaws, the repair fee will be decided case by case. Please contact us with your order number for more details. Contact us here.

Yes, for all ready to ship / made to order items, we offer refund for store credits within 7 days of receiving the item.

For ready-to-ship / made to order pieces, we offer refund for store credits within 7 days of purchase, provided the item is in its original condition. Custom-made pieces are final sale but may be eligible for adjustments. Please see our full policy for details.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, and MasterCard.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

We accept payments from major credit card companies like Visa, Mastercard, Paypal, and Afterpay

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