JAMES AND IRISA ships all jewellery worldwide with trackable delivery services. The tracking number and instructions will be sent to provided email address once the order is shipped.

We kindly ask our customers to provide correct delivery information. JAMES AND IRISA cannot be responsible for incorrect deliveries due to input errors.

Processing Time

  • Made to order fine jewellery, please allow up to 3-4 weeks to finish
  • Made to order engagement rings, please allow around 7-8 weeks to finish
  • Bespoke items, please allow 7-8 weeks to finish

Shipping Rates

  • Domestic orders, all items will be shipped via Express Post with signature on delivery. All domestic orders over AU$300 is eligible for a free express shipping with signature on delivery.
  • International orders, all items will be shipped via trackable International Post with signature on delivery. The cost varies on destinations, please select correspondingly at checkout. Post insurance is available upon request with an extra cost, please contact us for quote.

Australian Domestic Orders

All Australian domestic orders are shipped via express shipping of AU POST at a flat rate.  Signature is required upon delivery. Normally, Australian express shipping is next business day delivery service within most domestic areas. Some areas may take extra days to deliver. For more information of Australian express delivery network, please check AU POST express shipping areas.

International Orders

All International orders are shipped via AU POST with either Standard International Shipping or Express International Shipping upon to customers' choice. The shipping cost will be calculated at checkout. Signature is required upon delivery. Under certain circumstances, such as custom delay, local postal service issues,etc, International orders may be delayed. Please contact your local postal service for latest information.

*** Currently, only express post is available for international orders due to covid-19.

Duties and Taxes

For all International orders, duties and taxes may be applied depending on countries and corresponding custom regulations. Customers are responsible for all import duty, custom fee and local sale taxes levied by the destination country. 

Insurance for international orders

We offer extra cover insurance for international orders at an extra cost. If customers require the extra cover for your order, please contact us.