For ready to ship items, please allow up to 2 business days to dispatch after purchasing.

For made to order fine jewellery, please allow around 3-4 weeks to finish and dispatch.

For made to order engagement rings please allow around 7-8 weeks to finish and dispatch.

For bespoke items, please allow 7-8 weeks to finish.

All James and Irisa Jewellery are backed with our 5 years of manufacturing warranty.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

For more details on warranty here

For all ready to ship jewellery excluding earrings purchased from James and Irisa, we accepts refund for store credit within 7 days of receiving the item if no resizing is conducted when purchasing,

We do not accept return/exchange and issue a refund for custom orders / bespoke orders.

No refunds or exchanges for all sale items.

For more details on returns and refunds here

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, PayPal, and Afterpay.