For ready to ship items, please allow up to 2 business days to dispatch after purchasing.
For made to order fine jewellery, please allow around 3-4 weeks to finish and dispatch.
For made to order engagement rings please allow around 7-8 weeks to finish and dispatch.
For bespoke items, please allow 7-8 weeks to finish.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
For more details on warranty here
All JAMES AND IRISA jewellery are not refundable and don't accept return or exchange due to change of mind. So please contact us prior to purchasing if there is any question that need to be clarified.
For more details on returns and refunds here
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, PayPal, and Afterpay.