Return & Exchange

Exchange For Size

When wrong size has been ordered, please contact us with your desired size within 7 days from the date you receive the package. Customer is responsible for both returning shipping cost and re-delivery cost. Resizing all one of a kind jewellery may incur an extra fee depending on the case. Please refer our size guide for your correct ring size. Size guide  

Faulty Items

All JAMES AND IRISA jewellery is handmade and use natural gemstones. So some variations may exist from piece to piece due to the nature of gemstones. All jewellery should be handled and worn with care. Normal wear and tear is not considered as a fault.

All JAMES AND IRISA jewellery is checked for quality insurance prior to shipping. However some rare fault may be there from time to time. If you feel there is a fault with your jewellery, please contact us and we are happy to exchange or repair the faulty piece within 6 months of the purchase date.

To notify us of the fault, please contact us with your order ID, name, address and a photo of the fault with a brief description. We will assess the request on a case by case basis. 

Repair

We are happy to repair your JAMES AND IRISA jewellery. A repair fee may be charged depending on the case. Please contact us for details.

Custom Orders

We do not accept return and issue a refund for custom orders. If resizing is needed for your custom orders, please contact us and we will assess the request on a case by case basis and there may be a situation when resizing is not possible. There may incur a fee for resizing. 

Change of Mind

All JAMES AND IRISA jewellery are made to order therefore we do not accept return and issue refund due to change of mind.

If there is any issue, please do not hesitate to contact us here. We are more than happy to help you. Thank you!

 

Returning Address

James and Irisa

PO BOX 2168

Templestowe Lower, VIC, 3107

Australia